Otto's AVU Extended Service Protection

	Even high quality products can break down with regular use. The term of the manufacturer's warranty represents only a fraction of a product's life. That's when ESP protects you, ensuring that your products perform just like new.

100% Parts & Labour
ESP looks after both parts and labour as specified by the manufacturers' warranties - Free of Charge!

Removal & Installation
With ESP, if your car audio or video product becomes defective, we will remove it and re-install the repaired or replaced product at no cost to you.

No Hidden Fees
No deductible, no user or administration fees. Feel free to leave your wallet at home!

Fully Transferable
If you wish to sell your equipment, ESP will add value to your sale. Simply give the new owner a copy of the original bill of sale and they are fully covered. There is no fee for the transfer.

Canada Wide Service
If your product requires service, simply bring your product to any AVU or call us at 1 866 265 8888 ext. 119 first and we will direct you to the nearest service centre.

100% In Store Credit
If you do not use your ESP priviliges, we will give you an in-store credit for 100% of the ESP's original price! Credit can be used on up to 50% of your future purchase, at the same store where you made the original puchase.

Terms and Rebate Application

ESP Terms & Conditions

ESP Rebate Application

Frequently Asked Questions

Is it too late to benefit from ESP?
You can add or upgrade your Extended Service Protection Plan for up to 30 days from the date of purchase of the product to be covered.

Do I have to pay for shipping or transfer costs when my product needs repair?
All you have to do is bring your product to an AVU near you. If your product requires transport to a repair facility, we take care of it.

What if my product can not be repaired?
If we are unable to repair your product, we will replace it with a brand new one, or if that model is no longer available. we will replace with a comparable product.

What if my product is lost or stolen?
If you purchase the replacement through AVU, the balance of the warranty may be transferred to the end of the manufacturer's warranty.

What if I never use my Extended Service Protection?
This is the best part - if you should, for whatever reason, not use your Extended Service Protection privileges, we will give you an in-store credit for 100% of your ESP's original puchase price!

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